Wolfe Development stands behind each new home we build by providing our homeowners with 10-year structural warranty coverage. In addition, we include a one-year warranty on workmanship and materials and a two-year systems warranty. Each home buyer will receive a copy of our warranty and our Homeowner Manual upon completing a binding purchase agreement. Following is an overview of our warranty:
Caring for Your Home
Wolfe Development has constructed your home with carefully selected materials and the effort of experienced craftsmen and laborers under the supervision of our field personnel and with the administrative support of our office staff. Each home is unique; a home is one of the last hand-built products left in the world. Over time, each behaves differently.
Although quality materials and workmanship have been used in creating your home, similar to an automobile, it requires care from the first day. Regular homeowner maintenance is essential to providing a quality home for a lifetime.
Homeowner Use and Maintenance Guidelines
We are proud of the homes and neighborhoods we build. We strive to create lasting value. This is best achieved when you, as the homeowner, know and perform appropriate maintenance tasks. Periodic maintenance is necessary because of normal wear and tear, the inherent characteristics of the materials used in your home, and normal service required by the mechanical systems. Natural fluctuations in temperature and humidity also affect your home, resulting in maintenance items. The natural and manufactured materials and other components interact with each other and the environment.
To help our homeowners understand the warranty on their homes and their maintenance responsibilities, we have written a Homeowner Manual. We recognize that it is impossible to anticipate and describe every attention needed for good home care. We focused on items that homeowners commonly ask about. The subjects are listed in alphabetical order to make finding answers to your questions convenient. This manual may discuss some components that are not present in your home.
You will find several checklists included in this manual. These cover fire prevention reminders, energy and water conservation tips, suggestions for extended absences, appliance service information, and a maintenance schedule. Again we make no claim that we have included every detail. We do believe we have provided you with a good start, and we have allowed space for you to add your own notes to our checklists.
In addition to routine care, many times a minor maintenance attention provided immediately saves you a more serious, time-consuming, and sometimes costly repair later. Note also that neglecting routine maintenance can void applicable limited warranty coverage on all or part of your home.
By caring for your new home attentively, you ensure uninterrupted warranty coverage as well as your enjoyment of it for years. The attention provided by each homeowner contributes significantly to the overall desirability of the community.
Please take time to read the literature (warranties and use and care guides) provided by the manufacturers of consumer products and other items in your home. The information contained in that material is not repeated here. Although much of the information may be familiar to you, some points may differ significantly from homes you have had in the past.
We make every effort to keep the information in this manual current. However, if any detail in our discussion conflicts with the manufacturer’s recommendations, you should follow the manufacturer’s recommendations.
Activate specific manufacturer’s warranties by completing and mailing any registration cards included with their materials. In some cases, manufacturer’s warranties may extend beyond the first year and it is in your best interests to know about such coverages.
Wolfe Development Limited Warranty Guidelines
While we strive to build a defect-free home, we are realistic enough to know that with repeated use an item in the home may fail to perform as it should. When this occurs, we will make necessary corrections so the item meets our warranty guidelines. In support of this commitment, Wolfe Development provides you with a limited warranty.
Sample Warranty Provided for Your Review
Your home will be enrolled in the 2-10 Home Buyers Warranty insured warranty program. This limited warranty provides for one year workmanship, two year systems and 10 year structural coverage. Home buyers receive a sample copy of the warranty booklet along with the Homeowner Manual. Please review the sample warranty carefully. You will be asked to acknowledge consent to the terms of the warranty at closing. Please also read through the service procedures and guidelines discussed in the manual. If you have any questions, please contact our office.
In addition to the information contained in the limited warranty itself, this manual includes details about the criteria we will use to evaluate concerns you report. The purpose is to let you know what our warranty commitment is for the typical concerns that can come up in a new home. The manual describes the corrective action we will take in many common situations.
We Sometimes Break Our Own Rules–In Your Favor
Our criteria for qualifying warranty repairs are based on typical industry practices in our region and meet or exceed those practices. Please note that we reserve the right, at our discretion, to exceed these guidelines if common sense or individual circumstances make that appropriate, without being obligated to exceed all guidelines to a similar degree or for other homeowners whose circumstances are different.
We Sometimes Say No
With a product as complex as a home, different viewpoints regarding which tasks are homeowner maintenance responsibilities and which are Wolfe Development warranty responsibilities are possible. If you request warranty service on a maintenance item, we will explain to you the steps you should take to care for the item. We are available to answer your home-care questions during and after your warranty period. Providing normal maintenance for your home is your job.
Warranty Reporting Procedures
Providing warranty service for a new home is more complicated than for other products. When you purchased your home, you actually purchased hundreds of items and the work of 35 to 50 independent trade contractors. With so many details and people involved, a planned system is essential.
Our warranty service system is designed based on your written report of non-emergency items. This provides you with the maximum protection and allows us to operate efficiently, thereby providing faster service to all homeowners. Emergency reports are the only service requests we accept by phone. Please put all non-emergency service requests in writing.
You are welcome to mail, fax, or drop off your service request to our office or submit your request online. This written system permits Wolfe Development personnel to focus their time producing results for you. Experience has taught us that accuracy and efficiency suffer when we work outside this system and sacrifice careful documentation.
We plan two standard warranty contacts with you. The first is 60 days after your closing and the second is near the end of your first year in your home. We also have emergency response procedures and have provided for miscellaneous warranty requests and two-year systems service requests. Service for your appliances is handled differently and is described in detail on the next page.
For your convenience and in order for our service program to operate at maximum efficiency, we suggest that you wait 60 days before submitting a warranty list. This allows you sufficient time to become settled in your new home and to use most components repeatedly. As you notice items, jot them down on a service request form.
Near the end of your warranty year, you should submit a year-end service request if you have any items to report. We will also be happy to discuss any maintenance questions you may have at that time. Again, keep notations of items on a service request form. This is also the best time for you to request the one-time repairs we offer on several components such as drywall.
While emergency warranty situations are rare, when they occur, prompt response is essential. Begin by checking items that you can. Troubleshooting tips appear in this manual for several of your home’s components:
- Air conditioning
- Heat system
- Roof (leak)
- Water heater
Please refer to the individual categories to review these hints; you will find them at the end of the corresponding sections. Often the appropriate action by you can solve a problem immediately or mitigate the situation until a technician arrives.
If your review of the troubleshooting tips fails to solve the problem, call our warranty manager:
Joe Barnett (423) 791-1345
If no one is available to answer, please leave a message, as we check this regularly. We will get back in touch with you as soon as possible. If we have not contacted you within a short time period, please call (423) 913-2555 and use extension 103, 104 or 102, or you may call the necessary trade contractor or utility company directly. Their phone numbers are listed on the Emergency Phone Numbers card located in the business card sleeve in your Homeowner Manual.
Our trade contractors or local utility companies provide emergency responses to the following conditions:
- Total loss of heat when the outside temperature is below 50 degrees F
- Total loss of electricity
- Total loss of water
- Plumbing leak that requires the entire water supply to be shut off
Note that if a service (gas, electricity, water) is out in an entire area, attention from the local utility company is needed. Trade contractors are unable to help with such outages.
Understandably, if your air conditioner is not working, you want it fixed quickly. In a typical scenario, many other homeowners across our region will discover they too need service on their air conditioners on the same hot day that you do. The trades who address these needs generally respond to calls on a first come, first served basis. If your call for service comes during this time period, you may wait several days for a technician to arrive. For this reason, we recommend that you operate your air conditioner as soon as warm temperatures begin. This way, if service is needed, you can avoid the rush and get a more satisfactory response.
While we agree with homeowners that a roof leak is indeed an emergency, the reality is that repairs cannot safely or effectively be performed while the roof is wet. During business hours, contact our office with the information, take appropriate steps to mitigate damage, and we will follow up when conditions make repairs possible.
In addition to emergency situations covered by our limited warranty, be prepared for other kinds of emergencies. Post phone numbers for the fire department, police, paramedics, and poison control near phones in your home. Have companies in mind in the event you need a locksmith, water extraction, glass breakage repair, or sewer router service. If you are new to the area, neighbors may be able to recommend good service providers. Introduce your children to neighbors who might be available to help in an emergency if you are not home.
Other Warranty Service
If you wish to initiate non-emergency warranty service between the standard 60-day and year-end reports, you are welcome to do so by sending in a service request form or simply by writing a letter that includes your name, address, phone numbers, and a list of the items you would like us to address.
Homeowners who want to arrange 60-day or year-end warranty visits receive priority scheduling. We schedule appointments for miscellaneous requests on a first come, first served basis between the standard appointments. As a result, service on miscellaneous requests may take a bit longer.
Two-Year Systems Service
Details of your two-year systems coverage can be found in your warranty booklet. Please report any requests for service under your two-year systems warranty to us in writing at the time you notice the problem. You may use a service request form, or just write a letter including your name, address, phone numbers and a description of the problem.
10-Year Structural Coverage
Please review your warranty booklet for details on your 10-year limited structural warranty. In general, a structural defect is defined as actual physical damage to the designed load-bearing elements which affects their load-bearing functions to the extent that the home becomes unsafe, unsanitary, or otherwise unlivable. See your warranty booklet for instructions on reporting a structural defect.